Frequently Asked Questions
Here are the the most frequently asked questions about A-dec Certified Pre-Owned, with the answers you need to know. Have a question you don’t see here? Reach out to your A-dec Territory Manager.
Collapsible content
How do I order?
After you find the equipment you want, choose your upholstery color and style. Then contact your A-dec Territory Manager or authorized dealer with the stock number to start the sales process. Once we receive a purchase order, your equipment will be shipped to the dealer in 5-7 business days.
Is this equipment available in my area?
A-dec Certified Pre-Owned Equipment is currently only available in the United States.
What do fair, good, and very good conditions mean?
Every piece of A-dec Certified Pre-Owned equipment must pass a multi-point inspection and meet our high standards; the rating is based on a combination of age and appearance. For transparency, each listing includes up to eight pictures of the most noticeable blemishes. Read more about the ratings.
Does the price include shipping?
Freight charges are not included in the package price. Your dealer will estimate those charges before placing your order.
What's included in the multi-point inspection?
A-dec Certified Pre-Owned Equipment is fully inspected, serviced, and tested before it’s listed for sale. We follow a rigorous, multi-point process for each package:
- Waterlines shocked and flushed with ICX Renew
- Factory default reset
- Functional and dielectric testing
- Hydraulic fluid replaced
- Vacuum lines replaced
- Leveling adjusted
- Potentiometers replaced with inclinometers
- Block cartridges replaced
- HVE/SE valves and tubings replaced
- Syringes and tubings replaced
- Handpiece tubings replaced
- Chair springs replaced
- New water bottle
- New formed upholstery included, sewn available as upgrade
Can I choose a different upholstery color?
Yes. New formed upholstery—in your choice of any standard color—is included in the price. Upgrade to sewn upholstery in any standard color for an additional $1,245. All upholstery is the same stock we use for brand-new A-dec chairs. View the upholstery color guide.
Can I create my own equipment package?
A-dec Certified Pre-Owned Equipment is sold only in pre-set packages, as shown on the website. We are unable to accommodate removing any components from a package, or mixing-and-matching between packages.
Can I add additional equipment to my package?
Talk to your A-dec Territory Manager or authorized dealer about other products you’d like to order. Any additional equipment will be ordered, shipped, and installed separately from your A-dec Certified Pre-Owned equipment.
If everything is sold “first come, first served,” how do I know what’s available?
Keeping our product pages current is a priority; but equipment is only marked “Sale Pending” when A-dec receives a purchase order. Occasionally, equipment that appears available is already in the sales process. If you see a package you like, we encourage you to reach out to your A-dec Territory Manager or authorized dealer right away.
What is the warranty for pre-owned products?
A-dec Certified Pre-Owned equipment is backed with a 3-year parts warranty and unlimited access to A-dec Customer Service. For more info visit warranty.
What is the return policy?
If you’re not happy with your purchase, contact your A-dec Territory Manager about returning your equipment. Return freight and restocking charges will apply. Please note that A-dec Certified Pre-Owned equipment cannot be returned after installation, or after 30 days of purchase. For more information visit Return Policy
How do I sell my used A-dec dental equipment?
It’s easy with the A-dec buyback program. If your equipment qualifies, we’ll pay you cash. If you’re looking to upgrade to new A‑dec equipment, you’ll get the best offer—an extra 25% cash back—when you sell back your current A‑dec and purchase new A‑dec at the same time.